Refund policy

CANCELLATION, RETURNS AND REFUNDS

  1. If we are unable to deliver your product within the 30 days of your receipt of an (updated) Order Confirmation, we will notify you in writing and you will be entitled to the full refund within 30 days of your receipt of such written notification.

  2. If you are a customer in terms of the Consumer Protect Act 68 of 2008 ("CPA") and any products delivered by us are not of the type and quality or description specified on the Site, you may, within 10 business days of delivery, return these products (at our own risk and expense) in exchange for a full refund.

  3. If you are a consumer in terms of the CPA and you receive any product which:

    1. Contains any defects, failures, hazards or are otherwise unsafe (as defined by section 53 of the CPA); and/or

    2. do not comply with section 55 and 56 of the CPA (for example, they are not defect-free, of a good quality or reasonably suitable for the purpose of which they are generally intended),

    3. You may decide, within 6 months from the date of delivery, to return these Products to us, or have them replaced or repaired by us at our won risk and expenses and without penalty.

COOLING OFF

  1. You will be entitled to cancel your order, without reason and without penalty in term of the Electronic Communication and Transaction Act 25 of 2002 ("ECTA")

    1. Within 7 days after your receipt of the Product; or

    2. Within 7 days after your receipt of an (Updated) Order Confirmation.

    3. You will be required to pay the direct cost of returning the product to us if returning in terms of the section 2.1

    4. If you cancel the order in terms of section 2.1, you will be entitled to a full refund, which we will pay within 30 days of the date of cancellation.

  2. Please refer to returns policy for more details.